FAQ's

Do you deliver?

Yes, we deliver mobility equipment to all of Virginia Beach including Sandbridge, Oceanfront Hotels, and Shore Drive Beaches. Call us at 757-230-2299 for deliveries outside of Virginia Beach.

Contactless Deliveries

All of our pricing includes delivery and collection of rented equipment to your hotel or residence where you are staying in Virginia Beach. When staying at a hotel, we will leave the equipment with the front desk. For mobility scooters, the key will be waiting for you with front desk personnel. When your rental is complete, leave the equipment in the same place we delivered it and hand the key to the front desk.

In Sandbridge, we deliver Beach Wheelchairs prior to your arrival. Included is a combination lock, look out for the code in your confirmation email. When your rental is complete, leave the equipment in the same place we delivered it. 

The Sandhelper has a lock box with the key inside. When your rental is complete, leave the equipment in the same place we delivered it with key inside the lock box.

Are scooters allowed on the beach?

Our mobility scooters like the GoGo and HD Victory 10 are not allowed on the Sand, just hard surfaces. If you want to drive on the beach, check out the Sandhelper, it allows you to drive on the beach.

Are Beach Wheelchairs allowed on the road or boardwalk?

Our Beach Wheelchairs rentals should have limited hard surface usage. Trips from the hotel to the beach and back are ok. Beach wheelchairs are not for extended use on surfaces other than the beach

What if I need assistance during my rental?

We are on-call 24/7 for support during your rental period. Should you need assistance, call us at 757-230-2299.

What if I need to cancel my rental?

Cancellation Policy: We will give you a full refund minus the cancellation fee of $5 for orders under $100, $19 for orders over $100 as long as you cancel 48 hrs prior to delivery date. There are no refunds if canceled less than 48 hrs prior to delivery date..